Check 5 – REST API collection works fine
Process
• API endpoint: /api/v1/collect/status//CISCOSDWAN
• CUSTOMER_ID: identifier of the customer tenant from provisioning
• Expected: status value should equal to HEALTHY
• Severity: High
• Services involved in the REST API collection chain are:
• livesp_maya
• livesp_esus-farcaster*
Support action
1. Are all these services up and running?
• If yes: Fix this first
2. Was there a recent degradation and when did it start?
• Source: ELK dashboard REST API Analysis (last 4, 12 and 48 hours)
• Expected observation on graphs:
• Good stability of the number of realms (total, and per Farcaster node)
• Relative stability of the number of lines in bridge
• No alert regarding CPU load, memory load and disk space
• If yes: Capture snapshots, summarize observations
3. Is the API Collector retrieving data for the SDWAN server of this customer?
• Source: Look for response size in applicative logs of Maya
Example
Request URL: https://mylivesp.com/api/v1/collect/status/7/CISCOSDWAN
Response JSON content:
{
"id": "ciscosdwan",
"name": "CISCOSDWAN",
"type": "TECHNOLOGY",
"status": "UNHEALTHY",
"message": "No data found for the last 5minutes at instant 2020-03-27T08:29:41.372Z, last known data is at 2020-03-27T06:50:00Z"
}
"id": "ciscosdwan",
"name": "CISCOSDWAN",
"type": "TECHNOLOGY",
"status": "UNHEALTHY",
"message": "No data found for the last 5minutes at instant 2020-03-27T08:29:41.372Z, last known data is at 2020-03-27T06:50:00Z"
}